When the governor issued his stay- at-home order in March, our IT department quickly developed our telehealth system, equipping case managers and nurses with iPads and a data plan for connectivity so they could access clients’ medical records in the field.

Through telemedicine, clients stayed connected to psychiatric and primary care providers in the office, helping maintain care continuity. Staff conducted outreach calls while others performed community visits, helping clients manage their finances, access medication, food, and supplies.

From April 2020 to June 2020, CSS had face-to-face or phone contact with 97% of agency clients.