As a contract agency of the Summit County ADM Board through the Ohio Department of Mental Health and Addiction Services, people who apply for or are treated through our services are protected through a set of rights and procedures through Ohio Administrative Code 5122-26-18.
Community & Outpatient Client Rights Information
Residential Rights Information
Client Rights Advocacy
All employees of Community Support Services are familiar with client and resident rights and the grievance procedure and can explain your rights to you. However, there is a specific person called the Client Rights Advocate who oversees the complaint and grievance process. It is the Client Rights Advocate’s responsibility to accept and oversee the process of any grievance filed by a client or other person or agency on behalf of a client.
Client Rights Advocate: Rebecca Thompson (330-253-9388, ext. 306)
File a Grievance
You can email your completed Grievance Form to clientrights@cssbh.org or mail it to:
Client Rights, Community Support Services
150 Cross Street
Akron, Ohio 44311
Satisfaction Surveys
As Community Support Services continues to emphasize quality services, we value your input. It is important for us to hear from those we serve, family members and significant others of those receiving services, and agencies and referring individuals.
Please take a few moments to complete the appropriate survey below:
My family member or significant other receives services from CSS
I have referred someone to CSS
Notice of Privacy
This notice describes how medical information about you may be used and disclosed and how you can get access to the information.
If you have questions, please contact:
Privacy Officer, Community Support Services
150 Cross Street, Akron Ohio 44311
privacyofficer@cssbh.org
(330) 253-9557, ext. 604
