What services does Community Support Services provide?
How do I schedule an appointment?
If you or someone you love would like to receive mental health services, the first step is to begin the intake process by calling our appointment call center at (330) 996-9130. If possible, the person in need of services should be available for the initial call. Intakes are currently being completed in person or via Telehealth.
Will my information be kept confidential?
Yes, CSS will maintain your information as confidential. If there are family members, friends, treatment providers or other professionals you wish to have involved in your treatment, you will be asked to sign a release of information. The release of information is valid for one year, unless otherwise specified.
How do I pay for services?
Community Support Services is dedicated to making quality treatment available to everyone, regardless of ability to pay. CSS accepts Medicaid, Medicare, MyCare Ohio and some commercial insurances. If you do not have any type of insurance coverage, you may qualify for funding from the Summit County ADM Board for behavioral health services. We will work with you to determine your eligibility. Please do not let cost keep you from getting help.
Clients who are new to the agency are required to complete a financial intake on their first visit. This will ensure CSS has the correct insurance and billing information for services and also to determine eligibility for the sliding fee schedule. Once established, a yearly financial update will be conducted by our financial intake staff.
Clients provide the following as part of the financial intake process: Verification of income (paystubs, letter from Social Security Administration, etc.), state ID card or driver’s license, and insurance card. If you do not have one or more of the items, we will assist you with obtaining the needed items. If you have any questions, please call 330-253-9388, ext. 106.
What are your hours?
The agency is open Monday – Friday, 8:30 am – 5 pm.
Our residential programs operate 24 hours a day, 7 days a week.
Some of the case management teams provide evening and weekend services, based on client needs.